Privacy Policy
Last Updated: 14 October 2026
1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, purchase products or use our tailoring and design services.
Sannaaliyaa Design Studio operates in New Zealand and Sri Lanka, with business operations in Auckland and Colombo. We handle personal information in accordance with applicable privacy laws, including the New Zealand Privacy Act 2020.
2. Information We Collect
We may collect the following information when you use our website or services:
Personal details: Name, email address, telephone number, billing address and delivery address.
Order information: Products purchased, order history, payment status and delivery details.
Payment information: Bank transfer references and transaction details necessary to confirm payments and manage orders.
Tailoring information: Body measurements, garment sizes, design preferences and reference images you voluntarily provide for customised clothing.
Website information: Technical information such as browser type, device information and website usage data, where collected through our website or its service providers.
Customers may choose whether to create an account or place an order without registering, where this option is available.
3. How We Use Your Information
We use your information to:
• Process and manage orders and payments.
• Arrange delivery within New Zealand, Australia and other available international destinations.
• Coordinate international orders with our Colombo branch when the customer has approved the shipping arrangements.
• Provide tailoring, custom clothing and design services.
• Create and manage customer accounts.
• Communicate about orders, payments, deliveries and customer enquiries.
• Improve our website, products and services.
• Maintain business records and comply with legal obligations.
4. Payments and Third-Party Services
Customers may pay by bank transfer or through the payment methods available directly on our website.
For bank transfers, we may use transaction references and payment records to verify payments and process orders. Payments made through third-party payment providers are subject to their respective privacy and security practices.
Our website domain is registered through GoDaddy. Website hosting, e-commerce functionality and other services may involve GoDaddy or other providers, depending on our website configuration.
We may share necessary information with payment processors, delivery companies, website service providers and our Colombo branch to fulfil orders and operate our business.
For international orders dispatched from Colombo, we may share relevant customer, delivery and order information with our Sri Lankan branch and the relevant delivery providers, subject to the agreed shipping arrangements and applicable privacy laws.
We do not sell or rent your personal information to third parties.
5. Cookies and Website Security
Our website or its service providers may use cookies and similar technologies to maintain website functionality, support customer accounts, manage shopping carts and understand website usage.
You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure. However, no online system can be guaranteed to be completely secure.
6. Information Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide services, maintain customer accounts, manage business records and meet legal obligations.
Tailoring measurements and design information may be retained when necessary to complete an order or provide agreed follow-up services. Information that is no longer required will be securely deleted or de-identified where appropriate and legally permitted.
7. Your Privacy Rights
Under applicable New Zealand privacy law, you may request access to your personal information and ask us to correct inaccurate information.
You may also contact us with questions or concerns about how your information is collected, used, stored or shared, including information handled by our Colombo branch.
We may need to verify your identity before processing a request. We will handle requests in accordance with applicable legal requirements.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites we do not control. We encourage you to review their privacy policies before sharing personal information.
9. Changes to This Policy
We may update this Privacy Policy when our business practices, website services or legal requirements change. The latest version will be published on this page with the updated date.
10. Contact Us
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us.
Business Name: Sannaaliyaa Design Studio
Website: www.sannaliyaa.com
New Zealand Operations: Auckland, New Zealand
Sri Lanka Operations: Colombo, Sri Lanka
Email: Sannaliyaa@gmail.com
We value your trust and are committed to protecting your privacy while providing you with quality clothing, tailoring and design services.
