Shipping Policy
Last Updated: 14 October 2026
1. Shipping and Delivery
Sannaaliyaa Design Studio offers delivery through New Zealand Post (NZ Post) for eligible orders.
New Zealand and Australia: All deliveries to New Zealand and Australia will be dispatched through NZ Post from our New Zealand operations.
Other International Destinations: Deliveries to other international destinations will be arranged through our Colombo, Sri Lanka branch, subject to the customer's prior approval of the shipping arrangements, delivery timeframe and applicable charges.
Shipping arrangements depend on the order type, product availability and the dispatch date agreed with the customer.
2. Order Processing and Dispatch
Ready-to-Ship Products
For products available in stock, orders will be prepared and dispatched according to the processing timeframe communicated to the customer.
Customised and Tailored Orders
For customised clothing, tailoring and made-to-order products, the expected completion and dispatch dates will be agreed with the customer before the order is processed.
We will arrange dispatch according to the agreed timeframe and notify the customer of any significant changes.
Please note that the dispatch date is different from the final delivery date.
3. Shipping Costs and Payment
Shipping charges depend on the parcel's weight, dimensions, destination and the shipping service selected.
Applicable shipping charges will be communicated or displayed during the ordering process, as appropriate.
All shipping and delivery charges must be paid in full before the parcel is handed over to the courier or postal service for dispatch. Orders will not be shipped until the applicable delivery charges have been received.
For international deliveries, customers are responsible for any applicable customs duties, import taxes or clearance fees imposed by the destination country, unless otherwise agreed.
4. Delivery Timeframes
Delivery timeframes depend on the shipping service selected, the destination and the date the parcel is accepted by the courier or postal service.
Delivery estimates are guidelines only and are not guaranteed. Delays may occur due to weather conditions, public holidays, rural delivery requirements, customs clearance or other circumstances beyond our control.
5. Shipment Tracking
Once an order has been dispatched, customers may request the tracking number from Sannaaliyaa Design Studio.
Where tracking is available, customers can use the tracking number and the relevant courier or postal service's tracking facility to check delivery progress.
Tracking availability and delivery updates depend on the shipping service selected.
6. Delivery Address and Receipt
Customers are responsible for providing a complete and accurate delivery address and contact details when placing an order.
Please ensure that the delivery address and any delivery instructions are correct. Signature requirements, safe-drop options and other delivery arrangements are subject to the selected courier or postal service's conditions.
Additional charges or delays may apply if a parcel needs to be redirected or re-delivered.
7. Delayed, Lost or Damaged Parcels
If a parcel is delayed, appears to be lost or arrives damaged, please contact Sannaaliyaa Design Studio so we can assist with the appropriate enquiries through the relevant courier or postal service.
We aim to help resolve delivery issues as promptly as possible. Nothing in this policy excludes or limits any rights or remedies available to consumers under applicable New Zealand law.
8. International Shipping and Customs
International deliveries are subject to shipping service availability, destination-country restrictions and customs requirements.
For destinations outside New Zealand and Australia, shipments will be arranged through our Colombo, Sri Lanka branch with the customer's prior approval of the shipping arrangements and charges.
International delivery times may vary due to customs inspections, local postal services and international transport conditions.
Customers are responsible for applicable import duties, taxes and customs charges imposed by the destination country unless otherwise agreed.
9. Contact Us
For questions about shipping, delivery arrangements or existing orders, please contact us.
*** Business Name: Sannaaliyaa Design Studio
*** Website: www.sannaliyaa.com
*** Location: Auckland, New Zealand
*** Email: Sannaliyaa@gmail.com
Thank you for choosing Sannaaliyaa Design Studio. We appreciate your support and aim to provide a smooth and reliable delivery experience.
