Order Cancellation & Amendment Policy
Last Updated: 14 October 2026
1. Order Cancellations
All cancellation requests must be submitted directly to Sannaaliyaa Design Studio. A cancellation is effective only after our team has reviewed the request and provided clear confirmation.
2. Order Amendments
Order amendments may be considered depending on stock availability, production progress and the nature of the requested changes. Please contact us as soon as possible to request an amendment. All changes require confirmation from our team.
3. Orders Already Dispatched
Orders cannot be cancelled once they have been dispatched to the courier or postal service. Any return, exchange or refund request will be handled in accordance with our applicable policies and New Zealand consumer law.
Return & Exchange Policy
Last Updated: 14 October 2026
1. Custom-Made and Tailored Products
All custom-made, tailored, and made-to-order products are not eligible for return or exchange due to changes in personal preference or incorrect measurements provided by the customer. Please carefully confirm all measurements, design details, colours, and order specifications before placing your order.
2. Ready-to-Wear and General Stock Products
Exchanges may be accepted for ready-to-wear and general stock products within 7 days of purchase, subject to product availability and approval by Sannaaliyaa Design Studio.
• To be eligible for an exchange, the product must be unused, unworn, unwashed, and undamaged.
• The product must remain in its original condition, with all original tags attached.
• The product must show no alterations or other changes made after purchase.
• The product must be returned in its original packaging, where applicable.
• Please contact us within 7 days of purchase to request an exchange. Exchanges are subject to stock availability and confirmation by our team.
3. Product Colours and Descriptions
We make every effort to display product colours and details accurately. However, actual colours may vary slightly due to screen settings, lighting, and device differences. Please contact us before purchasing if you need clarification about a product.
4. Faulty, Damaged, or Incorrect Products
5. Refunds
We do not offer refunds for change-of-mind purchases, except where required by law or agreed by Sannaaliyaa Design Studio. Any statutory rights and remedies for faulty or incorrectly supplied products remain unaffected.
6. Contact Us
Business: Sannaaliyaa Design Studio
Website: www.sannaliyaa.com
Email: Sannaaliyaa@gmail.com
Location: Auckland, New Zealand
Our team will review your request and assist you as promptly as possible.
